Three of the key areas that have the greatest impact on patient satisfaction are patient safety, nurse satisfaction, and nurse efficiency. Today we are going to look at how technology improves hospital nurse efficiency.
Hospitals can be confusing environments for patients and their family members. Especially when they are tired, stressed, overwhelmed, or all of the above. When they need help in their rooms, patients often gravitate toward using the only resource they are aware of: the call bell. Nurses are often called to perform non-nursing tasks, such as ordering food, opening blinds, and changing room temperatures. Not only does this take nurses away from their patient care duties, the lack of information and communication negatively affects the patient experience.
These inefficiencies in the care environment result in lower patient satisfaction scores, reduced patient engagement, and delays in healing. All of this results in large financial costs to the healthcare system.
While TVs have been the primary form of in-room entertainment in hospitals, new technologies have emerged that blend entertainment with information, education, and a different way to handle patient requests. Informally coined as “infotainment”, interactive patient care (IPC) systems are changing the patient experience and hospital nurse efficiency.
Now delivered to patients in the form tablets and iPads, this innovative care delivery model is based on the idea that a more engaged patient will have better health outcomes and satisfaction in their care.
Here are some ways interactive patient care systems are improving hospital nurse efficiency:
Better Patient Education and Outcome
One of the most notable benefits of IPC systems is improved and more streamlined patient education. In addition to helping nurses be more consistent in their patient education messages, the systems stimulate better conversations between nurses and patients. This case study by California Healthcare Foundation noted “We had a patient with sickle cell anemia, and he told us, ‘I’ve had sickle cell my entire life and, until I watched this video, I did not realize how much I did not know about myself already.’”
Improved Hospital Discharge Process
During patient’s stay, they are prompted by IPC systems with medication information and given the option to receive their medication and instructions for its use in their rooms. Not only does this offer an additional venue for education patients, it helps minimize delays on the day day of discharge.
Streamlined In-Room Patient Requests
Whether it’s maintenance in the room or dietary requests, IPC systems streamline in-room patient requests and improve hospital nurse efficiency. Routing patient’s requests through IPC systems allows nurses to focus their time on patient care without distraction from non-nursing requests. Further, when requests are directly routed to the appropriate departments, they are typically fulfilled faster.
Overall, IPCs are improving hospital nurse efficiency and much, much more.
HatchMed is proud to be involved in improving the process of delivering IPC systems to patients with The Talon Tablet Mount. It is the best way to put a tablet in a hospital because it puts it where it is most beneficial to patients -- on the bed rail. You can learn more and request a sample here.